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Where's My Stuff?

Estimated Delivery Dates estimates shipment and delivery dates based on the availability of the items you ordered and estimated UPS shipping times. In general, for customer in the Continental US it may take between 5 to 7 business days after you placed your order online, until your order is delivered to you via UPS. For customers in Canada and outside the Continental US, please allow an additional 5 business days for your order to arrive.

After the Estimated Delivery Date

If you order does not arrive by the estimated delivery date, please follow the procedures below. Orders shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Simply log into your account at and click on the the View order button for the order you are waiting for. You should see Tracking Information available there. Please then visit and enter the tracking information, as contained in your account information. The Tracking information may reveal several things:

* Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.

* Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, click here for more information on undeliverable packages.

* No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages and please include your order number.